Terms of Service

By accessing or using the APIR platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Service.

APIR provides AI agent verification, AI agent insurance analytics, and regulatory compliance software-as-a-service (“SaaS”). The Service includes dashboards, automated auditing tools, risk scoring engines, compliance frameworks, reporting, and related APIs. APIR does not provide legal, financial, or professional advisory services.

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access. APIR reserves the right to suspend or terminate accounts that violate these Terms.

Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. We may change pricing with 30 days' notice. If you do not cancel before the end of your billing period, your subscription will automatically renew. Taxes are your responsibility unless otherwise stated.

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to reverse-engineer, decompile, or disassemble the Service; (c) interfere with or disrupt the Service or its infrastructure; (d) transmit malware, viruses, or harmful code; (e) use the Service to infringe intellectual property rights; (f) resell or sublicense access without written consent.

APIR and its licensors retain all rights, title, and interest in the Service, including all proprietary systems (Trust Genome™, Ghost Audit™, Kill Switch™, A2ATP™, etc.), trademarks, and technology. Your subscription grants a limited, non-exclusive, non-transferable license to use the Service during the term.

You retain all rights to data you upload or generate through the Service (“Customer Data”). You grant APIR a limited license to process Customer Data solely to provide the Service. We will not sell, share, or use Customer Data for purposes unrelated to the Service. We do not use Customer Data to train any AI model, see AI Privacy Policy for the data-flow detail.

To the maximum extent permitted by law, APIR's total liability shall not exceed the fees paid by you in the 12 months preceding the claim. APIR shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

You agree to indemnify and hold harmless APIR, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

Parts of the Service are powered by artificial intelligence systems. By using the Service, you acknowledge and agree to the following.

11.1 Disclosure of AI use. APIR uses third-party AI models, primarily Claude by Anthropic, to provide features including SENTINEL (conversational compliance guidance), compliance assessment drafting, regulatory radar summarisation, company enrichment, and ghost audit narrative generation. Every AI-generated output is labelled as such in the user interface. A complete list of AI features and the models that power them is published at apir.ai/legal/ai-disclosure.

11.2 No warranty on AI outputs: usage limitations. AI outputs (text, scores, findings, summaries) generated by the platform can contain errors, omissions, or hallucinations. APIR provides AI features “as is”, accepts no liability for AI outputs beyond the cap in Section 9, and does not warrant the accuracy, completeness, or fitness for purpose of any AI-generated content. The following usage limitations apply: you must review AI outputs before relying on them for legal, financial, regulatory, employment, healthcare, or other consequential decisions; you must not present AI outputs to third parties as APIR's certified opinion; and you must not use AI outputs as the sole basis for an automated decision affecting a natural person without a human in the loop. APIR is not, and does not hold itself out as, a substitute for qualified human professionals.

11.3 Human review. AI-drafted compliance findings, assessments, and similar artefacts require a human reviewer in your organization to approve them before they are marked “published” or used as evidence. APIR does not auto-publish AI output on your behalf.

11.4 Right to opt out. You may disable any AI-assisted feature at any time via Settings → Notifications, or by emailing privacy@apir.ai with subject “Full AI opt-out” for an org-wide block. Disabling does not delete previously generated artefacts.

11.5 No training on Customer Data. APIR does not use Customer Data to train any AI model. Our contracts with AI providers (notably Anthropic) prohibit them from using submitted content to train their models, and where the provider offers zero-retention processing we have it enabled for compliance-sensitive endpoints. See AI Privacy Policy for full data-flow detail.

11.6 Prohibited uses of AI features. You agree not to use APIR's AI features to: (a) generate content that is illegal, defamatory, harassing, or infringes third-party rights; (b) create or distribute disinformation; (c) attempt to elicit personal data about identified individuals; (d) bypass safety controls of the underlying models; (e) re-sell AI output as a standalone service in competition with APIR; (f) operate any AI system that would qualify as high-risk under EU AI Act Annex III without first running an independent conformity assessment.

11.7 Automated decision-making. APIR does not make decisions about natural persons that are solely automated and produce legal or similarly significant effects (GDPR Article 22). See GDPR Art. 22 Disclosure for the per-feature analysis.

11.8 EU AI Act provider-deployer status. For our own AI usage, APIR acts as a “deployer” of third-party general-purpose AI models within the meaning of EU Regulation 2024/1689. For the platform features we provide to you, APIR may be a “provider” or “deployer” depending on the integration model: when you use APIR's open APIs to verify your own AI agents, you remain the deployer of those agents and retain primary EU AI Act obligations for them.

11.9 Incident reporting. If you observe an APIR AI feature producing harmful, biased, illegal, or materially incorrect output, please report it to incidents@apir.ai. We commit to a human response within 24 hours and a root-cause analysis for confirmed P0/P1 incidents within 7 days. Our full incident-response procedure is published at apir.ai/legal/ai-policy.

11.10 Provider changes. APIR may change the AI providers powering any feature with 30 days' notice via the AI Disclosure page. Material changes (a new provider, a change in retention or data-residency posture) will also be notified by email.

APIR targets 99.9% uptime for production environments. Scheduled maintenance windows will be communicated in advance. Custom / fleet agreements may negotiate custom SLAs. We are not liable for outages caused by force majeure, third-party services, or your equipment. (See SLA for credit terms.)

Either party may terminate with 30 days' written notice. APIR may suspend access immediately for material breach. Upon termination, you may export your data within 30 days. After that period, we may delete your data in accordance with our data retention policies.

These Terms are governed by the laws of New South Wales, Australia. The Service is operated by RIPA PTY LTD (ABN 48 638 569 632). Any disputes shall be resolved through binding arbitration administered in Sydney, Australia, except where injunctive relief is sought. Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

We may update these Terms from time to time. Material changes will be communicated via email or in-product notice at least 30 days before taking effect. Continued use after changes constitutes acceptance.

For questions about these Terms: legal@apir.ai

For AI-specific questions or to opt out of AI features: privacy@apir.ai

To report an AI incident: incidents@apir.ai